Privacy Policy

YSconcierge (hereinafter "we", "our" or "us") is committed to protecting the privacy of your personal data. This privacy policy describes how we collect, use, share and protect the information you provide to us when you use our services.

Our company is based in Geneva, Switzerland, and we comply with the General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (FDPA).

We use your personal information to:

• Provide our services: process your bookings, coordinate transportation, manage vehicle rentals
• Communication: send you booking confirmations, reminders, invoices and respond to your questions
• Improve our services: analyze platform usage to improve user experience
• Legal obligations: comply with our legal, tax and accounting obligations
• Security: detect and prevent fraud and abuse
• Marketing: send you promotional offers (only with your consent)

In accordance with GDPR and Swiss FDPA, we process your personal data on the following legal bases:

• Contract execution: processing necessary to perform the service contract you have entered into with us
• Legal obligations: processing required to comply with our legal obligations
• Legitimate interests: processing necessary for our legitimate interests (service improvement, security)
• Consent: for marketing and promotional communications

We never sell your personal data. We may share your information with:

• Service providers: payment processors (Stripe), hosting services (Vercel), analytics services
• Drivers and partners: only the information necessary to provide the requested service
• Legal authorities: if required by law or to protect our rights

In accordance with GDPR and Swiss FDPA, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data
• Right to restriction: restrict the processing of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to withdraw consent: at any time for consent-based processing

To exercise these rights, contact us at: info@ysconcierge.ch

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure or destruction.

This includes SSL/TLS encryption, secure hosting, restricted data access and regular security audits.

We retain your personal data as long as necessary to provide our services and comply with our legal obligations:

• Account data: until account deletion + 30 days
• Booking data: 10 years (in accordance with Swiss tax obligations)
• Billing data: 10 years (tax compliance)
• Marketing data: until consent withdrawal

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We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a new update date.

We encourage you to regularly check this page to stay informed about how we protect your information.